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Troubleshooting

The prompt to allow notifications doesn't show up in Chrome / Firefox / Opera

Symptoms
Solutions

The prompt to allow notifications doesn't show up in Safari

Symptoms
Solutions

The Wordpress plugin doesn't send the push notifications

Symptoms
Solutions

The Wordpress plugin cannot talk with Pushpad:

The RSS feed integration doesn't trigger any push notification

Symptoms
Solutions

Go to Project > Settings > Feed > Details:

I get "The website has refreshed in background" instead of the actual notification

Symptoms
Solutions

Push notifications work like this: Pushpad sends a signal to your smartphone and says that there are some unread notifications. Then your smartphone connects to Pushpad to read the new notifications and display them. However if there aren't any new notifications or if your smartphone cannot connect to Pushpad then a default notification is displayed by Chrome.

General troubleshooting: notifications don't work

If you have a problem that is not listed above you can try with the following steps in order to find the cause.

  1. Are you subscribed to the push notifications?
    • You can go to Project > Subscriptions and see if your subscription is listed there
    • You can use the pushpad('status') function of the Javascript SDK
    • If you are using Pushpad Express visit the project link and see if you are subscribed
  2. If you are using a library, plugin or integration to send the notifications, then you must ensure that Pushpad receives the notifications. Send a notification, then go to Project > Notifications and check if the notification is listed there.
  3. From the Pushpad dashboard, click under the notification. Is the notification successfully sent? Are there any errors listed there? If the counter successfully sent is equal to zero or lower than expected and there aren't any errors listed there, then you can contact support, so that we can check a more detailed log (remember to include the notification id in the ticket).
  4. If the notifications are successfully sent, then you must test the reception. Try to send a notification while keeping the Firefox / Chrome Developer console open: are there any errors listed there?
  5. Finally, you can always contact support and we'd be happy to help! Please remember to include the project id and the notification id if relevant.