Articles › Troubleshooting, Web Push Notifications

Reset browser permission for web push notifications

  • # permission
  • # web-notifications

Many issues related to web push notifications can be solved by simply resetting the browser permission. That removes the old browser subscription and creates a new subscription. 

In order to reset his subscription, a user needs to:

  1. Open the website for which he wants to reset the browser permission
  2. Click the green lock near the address bar
  3. Go to the "Notifications" section and select "Ask (default)"

An alternative is to go to the general browser settings and remove the permission from there. For example in Chrome go to Preferences -> Privacy and security -> Content settings -> Notifications and click "Remove" near the permission.

When the users visit your website after a reset, they will be prompted again if they want to receive push notifications: when they accept a new subscription will be generated and they will receive your notifications again.